You have to agree that being placed on hold when making a call to customer service is not a very good feeling. Being placed on hold is and enough but imagine what it would feel like if you did not have any music to listen to while you are waiting. Being made to wait in silence is horrible and you may just be tempted to hand up. For those of you who are putting up businesses where you will be taking in calls from clients, the phones are something you really need to focus on.
When this is your business, you will have to put someone on hold at some point and surely you do not want to subject them to complete silence on the phones. You will want to get some on hold music for your clients so they have music to listen to and will not hang up on you.
You need to watch out for these hang up as it means your clients are annoyed at you and you may lose them. You need to make sure that you keep your customers happy as your money comes from them after all. You can play virtually any kind of music that you want on your phones. But it may be a better idea to keep your target market in mind as you look for music to play.
It is possible that your target market likes reggae music or world music and it does not matter if you do not like those as you will have to play them anyway. If you cater more to older people, then you can perhaps play some jazz tunes or some classical music. Whatever happens, you do not let your clients wait in silence on the phones.
You may also wish to advertise to them as they wait on the phones. If this appeals to you, then play some ads instead of music. The folks at DMX say that this is the best time to advertise as they are all ears. You can use that time to alert them to new products and promotions as well.
If you want to know where you can get music though, you will want to go online. If you are online, you should have a look at DMX as they are sure to have the music you are looking for. What is even better is that these tracks will all be commercially licensed so you do not get into any trouble. You can also go to them if you want some custom musical tracks made.
When this is your business, you will have to put someone on hold at some point and surely you do not want to subject them to complete silence on the phones. You will want to get some on hold music for your clients so they have music to listen to and will not hang up on you.
You need to watch out for these hang up as it means your clients are annoyed at you and you may lose them. You need to make sure that you keep your customers happy as your money comes from them after all. You can play virtually any kind of music that you want on your phones. But it may be a better idea to keep your target market in mind as you look for music to play.
It is possible that your target market likes reggae music or world music and it does not matter if you do not like those as you will have to play them anyway. If you cater more to older people, then you can perhaps play some jazz tunes or some classical music. Whatever happens, you do not let your clients wait in silence on the phones.
You may also wish to advertise to them as they wait on the phones. If this appeals to you, then play some ads instead of music. The folks at DMX say that this is the best time to advertise as they are all ears. You can use that time to alert them to new products and promotions as well.
If you want to know where you can get music though, you will want to go online. If you are online, you should have a look at DMX as they are sure to have the music you are looking for. What is even better is that these tracks will all be commercially licensed so you do not get into any trouble. You can also go to them if you want some custom musical tracks made.
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If you want to know more about on hold music then visit www.dmx.com for more details.
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